Policies

THEATRE POLICIES

 

Accessibility & Hearing Devices

As the Plaza is a historic building, theater seating is available for ticket holders using wheelchairs on the main Orchestra Level only. Please order wheelchair seating in advance. Audio enhancement devices are available free of charge at all performances (subject to availability). See the House Manager to obtain a device. 

 

Bag Policy

Oversized bags, luggage, and backpacks may not be permitted inside the venue. Bags must not exceed the dimensions of 12 inches (length) x 12 inches (width) x 6 inches (depth). This size limitation applies to all bags, with exceptions pertaining to medical necessity or diaper bags. All bags and persons are subject to inspection before entering the theatre.

 

Box Office

The Box Office is located near the front entrance on the right-hand side of the theatre. In-person sales will be available on the day of for all events on sale at that time, if any remain.  No printed paper tickets will be distributed at windows.  All tickets purchased at the box office will be delivered via mobile delivery.   Box office is cashless.  Only accepts Visa, Mastercard, American Express, and Discover.  No Cash.   **Box office will open Dec 1, 2025** For more information call 760-593-5730.

 

Cameras, Recording Devices, Cell Phones

The use of cameras and recording devices are permitted on a show-by-show basis. Please refer to the specific show's event page for more information. 

 

Cashless Policy

The Plaza Theatre is a cashless venue.   Acceptable forms of payment include all major credit cards including Visa, Mastercard, and American Express.

 

Children

Some full-length musicals and plays may not be appropriate for or hold the attention of young children. The house management staff may request a restless child and parent to quietly exit to the lobby during the performance. For fire code compliance, every person in attendance must have a ticket.

 

Concessions

Concessions feature a light selection of pre-made snacks with alcoholic and non-alcoholic beverages available.
Preferred Plaza Restaurant partners offer prix-fix meals for purchase via Ticketmaster. These restaurants include FARM, CLANDESTINO, and LULU CALIFORNIA BISTRO.

 

Fire Exits

Emergency exits are indicated by red-light signs. In the event of a fire or other emergencies, proceed calmly to the exit nearest you. Doors with “exit only” signs will lead you out of, and not back into, the theatre.

 

Late Seating

As a courtesy to our audience and performers, latecomers will be seated only by an usher at an interval established by each performing group. Please be aware of curtain times! Palm Springs is in the Pacific Time Zone.

 

No Re-Entry

The Plaza Theatre has a strict No Re-Entry Policy. Once you have scanned your ticket and entered the main entrance, you will not be able to re-enter if you leave before the show is over.

 

Parking

Plaza Theatre is located downtown with several garages within walking distance. 1000+ free parking spots are located at the underground garage with several entry points including the front of the Downtown Hyatt Hotel, next tot he Kimpton Rowan Hotel, and across from the Palm Springs Art Museum.

Valet parking is offered for purchase via Ticketmaster at the Hotel Zoso which is located at 150 S. Palm Canyon Drive.

For Thursday evening events, it is recommended to arrive early as Village Festival occurs on Palm Canyon Drive. Come early and enjoy 100's of street and food vendors.

 

Physically Challenged

Accessible seating is available on the Orchestra Level, subject to ticket availability.   As the Plaza Theatre is a historic theatre, there is no ADA access to the Mezzanine Level.  

WCACC = wheelchair

COMPAN = companion

As the Plaza Theatre is in a downtown urban environment, there are accessible parking spaces available along Palm Canyon Drive as well as Indian Canyon Drive.   In addition, the complimentary parking garages nearby offer accessible parking spaces as well.   A limited number of EV chargers are located in the underground parking garage with entrance at the front of the Hyatt Hotel (285 N Palm Canyon Drive). 
 

Refreshments

For most shows we sell soft drinks, bottled water, mixed drinks, beer, wine, and we also offer a variety of snack items.

 

Smoking

The Plaza Theatre is a non-smoking facility. E-cigarettes are forbidden. 

 

Refunds / Exchanges / Fraud

Please contact mkroulik@acrisurearena.com

 

Will Call

Mobile delivery only, no will call.